Working with Google
Participating in the Google Family
This module explains the various opportunities you have to interact with other Google Apps customers. It covers how to participate in the community and other communities available.
Working with Google Support
This module explains how Google's Support process works and which tools and resources customers can use to troubleshoot issues. It also covers how to gather the appropriate information to create and escalate cases. This module is for administrators and support staff responsible for managing and supporting a Google Apps domain.
Working with Apps
This module explains the Apps Marketplace and how to install add-on apps on your Google Apps domain. It also provides an overview of a few apps, with an emphasis on how they integrate with Google Apps. This module is for administrators or engineers responsible for managing a Google Apps domain.
Apps in a Sandbox
This module explains when it's best to use a Google Apps test account. It also covers Google's Trusted Tester programs for premium customers and Google's feature release process. This module is for administrators, programmers, and training staff responsible for managing or supporting a Google Apps domain.